Staying Safe from Scams: A Guide for Older People and Families

Scammers often target older people at home, by phone, post, email and on the doorstep. A few simple habits make a big difference.

Common scams to know about

• Bank impersonation calls asking you to move money to a “safe account”
• Doorstep traders offering urgent roof or driveway work
• Parcel and delivery texts with links asking for card details
• Romance and friendship scams that build trust online before asking for money

Simple rules that protect you

• Your bank and the police will never ask you to move money or hand over your card or PIN
• Hang up, wait a few minutes, then call back on a number you trust, using a different phone if you can
• Never agree to work on the doorstep; get written quotes from tradespeople you have found yourself
• Do not click links in unexpected texts or emails
• Talk to someone you trust before making any payment you feel pressured into

Age UK’s scams advice and Citizens Advice explain what to do if you think you have been targeted.

How families and companions can help

A regular visitor notices unusual post, new “friends” or tradespeople. Our lifestyle support companions can be present when tradespeople call and help book reputable firms, while never handling bank accounts or making financial decisions.