Privacy Policy

Last updated: October 2026

Livingsupported Ltd (“we”, “us”) is committed to protecting your privacy. This policy explains how we collect and use personal information when you use this website, make an enquiry or use our services. We are the data controller for this information. Contact: info@livingsupported.co.uk, 3000 Aviator Way, Manchester Business Park, Manchester M22 5TG, telephone 0161 250 5341.

Information we collect

• Contact details you give us, such as your name, phone number, email address and postcode.
• Information about the person the support is for, such as their first name, age range, location, interests and the type of help needed.
• Health or wellbeing information you choose to share (for example, that someone is living with memory loss). This is special category data and we only use it with your explicit consent, to plan suitable support.
• Technical information when you visit the website, such as pages viewed and approximate location, collected through cookies and analytics tools.

How we use it

• To respond to your enquiry, arrange a home visit and prepare a proposal (legitimate interests and steps before entering a contract).
• To provide and manage our services (performance of a contract).
• To meet legal obligations, such as safeguarding, insurance and tax records.
• To improve our website and measure advertising (consent, where required, via cookie settings).

We do not sell your information. We share it only with our staff and companions who need it to provide support, trusted IT, email and hosting providers acting on our instructions, and authorities where the law requires.

How long we keep it

Enquiries that do not lead to a service are deleted after 12 months. Client records are kept for the duration of the service and up to six years afterwards for legal and insurance purposes.

Your rights

You can ask to access, correct, delete or restrict use of your information, object to processing, or withdraw consent at any time by emailing info@livingsupported.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.